Observe your skin. You are the best person to analyze yourself.

How does your skin feel the majority of the time?

How does it react to certain products, water and oils?

By asking yourself those questions and paying attention to the patterns, you can identify if your skin type is normal, dry, sensitive, or oily. You can also have a combination of two types depending on the environment you are in and different lifestyles you might follow. Diet & medications, for example, can have a huge effect on how your skin performs.

Take our quiz to help you with this discovery by clicking here!

A lot of our products are made for those who have really dry skin. A solid skincare routine is our best advice for you.

We have 1-7 options you can choose from the Dry Skin Care Group:

1. Soothing Chamomile Milky Cleanser

2. Antioxidant Exfoliating Blueberry & Papaya Fruit Cleanser

3. Gentle Nourishing Toner

4. Luminous Fresh Tox Serum

5. Daily Hydrating SPF 30 Face & Body

6. Hydra Marine Moisturizer

7. Calming CBD Sleep Masque

Yes, our products are suitable for sensitive skin because we use gentle ingredients. But the best way to look after sensitive skin is to be mindful of it. Avoid direct exposure to the sun and extreme hot or cold exposure when possible. Keep the water temperature tepid - not too hot or too cold. Avoid steaming your face.

Typically sensitive skin responds best to gentle skin care products that do not take too much from the skin. So, we suggest using products from the - Dry Skin Kit or - Combination Skin Kit Groups.

We also recommend a specialty treatment called Keep It Calm Serum that is calming and reduces redness.

Tip: Let's work together to determine the cause of your skin’s sensitivity:

Laundry detergents, fabric softeners, red D&C dyes, caffeine overload, internal systemic toxicity, disease & medications, and stress are common culprits.

We definitely encourage you to do so. We have a complete line of Oily/Acne Skin Products designed to correct the skin’s tendency to break out and bring balance to oily, acneic, problem skin.

1. Daily Spa Cleanser

2. Natural Enzyme Exfoliating Cleanser

3. Herbal Extract Toner (with Organic Salicylic Acid)

4. Glycolic Renewal Gel (keeps pores unclogged)

5. Natural Purity Oil Free Moisturizer

6. Daily Hydrating SPF 30 Face & Body

7. Natural AHA Marine Masque

Tip: A Specialty Treatment, to dry breakouts quickly, is 911 Acne Spot Treatment.

Eczema manifests differently for everyone, so we can’t say that you can use any of our products with your eyes closed. But we have a lot of positive feedback from people who benefited from it. We suggest that you do a skin test with the product chosen and watch out for any concerns before introducing it fully to your daily routine.

Products that can deliver calm and comfort to skin irritations caused by eczema:

1. Aloe-Cort Cream

2. Soothing Chamomile Milky Cleanser

Fresh Faces by Frances is a product line made with the intention to provide skin care for men, women, young adults, and teens. We promote the use of our product line to any gender, skin type/color.

No artificial fragrances have been added. Our products are artificial fragrance-free. You will experience the natural scent of the botanical extracts ingredients.

Our CLINICAL STUDIES are only on willing humans, so No Animal Testing, and we have adhered to cruelty-free practices from the beginning. Our manufacturing processes are clear, defined and controlled. All critical processes are validated to ensure consistency and compliance with specifications following guidelines of “Good Manufacturing Practices “ as outlined by the FDA.

Yes, we include preservatives to meet the high safety standards required by the FDA. This step in the process ensures quality, an adequate shelf-life, and the prevention of spoilage of the natural ingredients.

Yes, all of our product formulations are paraben-free.

We believe it is important to maintain a skincare routine while pregnant because of the changes of hormones, etc. We are confident the products are safe to use while you are pregnant, but we advise and encourage you to consult with your doctor before using a product that contains essential oils or glycolic acids, for example.

Please contact our Customer Service at (208)-577-8448, Monday - Friday or by email: frances@freshfacesbyfrances.com and we will do our best to help.

Please email us at frances@freshfacesbyfrances.com with your order number and the products you'd like to cancel or change, and we'll take care of it.

I am happy to work with Professional Skin Care Specialists and allow them to use and stock FRESH FACES products for retail to their customers. If you’d like to see my products in your favorite shop, please have them email me at frances@freshfacesbyfrances.com.

Currently I have a few Estheticians who use FRESH FACES skin care products in their back bar and are recommending the products at their workplaces. Embrace Esthetics by Sarah in Spokane, WA and Madison Shelley Skin Care by Dominique in Boise, ID are currently using our skin care products in their facial treatments and retailing our skin care line.

We will prepare your order for shipment within 24 hours from the time it is received. Once your order is shipped, you will receive a confirmation email from us which will include your tracking number. With this number, you can track the progress of your order on the website. If you have any questions about your delivered/shipped order please Contact Us.

Yes. We are currently able to ship products to United States, United Kingdom, Ireland, New Zealand, Australia, Canada, Argentina, Austria, Belgium, Bulgaria, Bolivia, Brazil, Cape Verde, Virgin Islands (British), Vietnam, Vatican City State (Holy See), United States Minor Outlying Islands, Uruguay, Ukraine, Turkey, Thailand, Taiwan, South Africa, Romania, Norway, Netherlands, Myanmar, Moldova, Luxembourg, Lebanon, Latvia, Korea (the Republic of), Japan, Italy, Isle of Man, Iceland, Indonesia, Hungary, Hong Kong, Guatemala, Gibraltar, Chile, Germany, Bosnia and Herzegovina, Colombia, Denmark, Finland, France, Croatia, Czech Republic, Ecuador, Greece, Mexico, Poland, Portugal, Peru, Puerto Rico, Spain, Virgin Islands (U.S.)

*Due to Covid-19 regulations, we ask you to check the currently shipping international situation of your country before ordering anything in our store to avoid future issues.

You will receive a notification by text that your order is ready for pick up.
*16795 Lake Avenue Caldwell, Idaho 83607; in a Cooler at the Back Door, Anytime, At Your Convenience.

We do not require you to return the products due to potential contamination. We’d like to hear from you within 30 days or less of your purchase. Please contact us at frances@freshfacesbyfrances.com, and we will be happy to discuss the issue. Hopefully, we’ll be able to replace it with a product that will work better for you.

We have a 100% satisfaction policy. We cannot guarantee results, as every individual person is unique and can respond differently. Please contact us within 30 days of your purchase.

We expect that you will LOVE the products and want you to be content.